Privacy Policy

Information We Collect

When you use AstroSanjivani's services — whether through our website, WhatsApp, or email — we may collect the following categories of information:

Information You Provide Directly

• Contact details: Name, email address, phone number / WhatsApp number.
• Birth details: Date of birth, time of birth, place of birth — required to generate your Kundli or birth chart.
• Consultation content: Questions, concerns, or life situations shared during a session or via chat.
• Payment information: Transaction references (we do not store full card or banking details on our servers).

Information Collected Automatically

• Usage data: Pages visited, time spent, buttons clicked — collected via standard web analytics.
• Device & browser data: IP address, browser type, operating system, and referring URL.
• Cookies: Small files stored in your browser to improve your experience (see Section 5).

How We Use Your Information

We use the information we collect solely to provide and improve our services. Specifically:

• To generate your Kundli / birth chart and deliver the requested astrology report.
• To conduct your booked consultation session (video/audio/chat) and answer your questions.
• To communicate with you about your consultation, report, or booking status.
• To send service updates, reminders, or relevant astrology insights (only if you have opted in).
• To process payments and maintain transaction records for accounting purposes.
• To improve website content, user experience, and service quality based on analytics.
• To comply with applicable legal obligations.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

• Service providers: Trusted third-party tools that help us operate (e.g., email delivery, payment processors, analytics). These providers are contractually bound to handle your data confidentially.
• Legal requirements: If required by law, court order, or government authority, we may disclose certain information.
• Business transfer: In the unlikely event of a merger or acquisition, your data may transfer to the new entity under the same privacy protections.

Your consultation content — what you share about your life, challenges, or circumstances — is treated as strictly confidential and is never disclosed to any third party.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse:

• All data transmitted via our website is encrypted using HTTPS/TLS.
• Access to consultation records and birth data is restricted to authorized personnel only.
• We regularly review our data storage and access practices.
• WhatsApp communications benefit from end-to-end encryption provided by WhatsApp.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you not to share sensitive financial or government ID information through chat.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential cookies: Required for the website to function (e.g., session management). Cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). No personal identity is linked.
• Preference cookies: Remember your settings and choices for a better experience on return visits.

You can control or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect some website features.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time by replying "STOP" or contacting us directly.
• Data portability: Request your data in a structured, machine-readable format.
• Objection: Object to how we process your personal data in certain circumstances.

To exercise any of these rights, please contact us at hello@astrosanjivani.co.in. We will respond within 30 days.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfil legal obligations:

• Kundli & consultation data: Retained for up to 2 years from your last interaction to allow follow-up questions and continuity of service.
• Payment records: Retained for 7 years as required by Indian financial regulations.
• Marketing preferences: Retained until you opt out.
• Website analytics: Aggregated data retained for up to 14 months.

After the retention period, data is securely deleted or anonymized.

Third-Party Links

Our website may contain links to third-party platforms such as Instagram, YouTube, and WhatsApp. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party platforms you visit.

We are not responsible for the privacy practices or content of external websites.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

Our Child & Pregnancy astrology service is intended for parents or guardians seeking guidance — the birth details of a child may be used solely for that purpose and are not retained beyond the consultation period.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we do:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes, we will notify you via email or a prominent notice on our website.
• Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: